Sunday, June 01, 2014

So Mad at Time Warner Cable!

I am writing this post from my phone so bear with me. The reason why is that we have no internet.

I thought I was ahead of the game by scheduling my move for my internet service for the 31st early. I scheduled it around the 22nd of May. Everything was in place and I was even given a great rate change.

Then on the the evening of Memorial Day, our internet shut off; the 26th. I called to ask what was going on and the man said we were moving and it was turned up at the new house. I asked why they would do it 5 days early and he said someone got the days mixed up. I would have to talk to the move dept. who was off since it was memorial day.

Tuesday I called and he said the only way I could get service turned on at my old house was too cancel my appointment for the 31st. I asked him, how hard is it to hook up the equipment. He told me it was very easy all I had to do but plug it in. So I told him go ahead and cancel the appointment turn service back on at my old house and I would do it myself on the 31st.

That is when I got the surprise then I would lose my great rate that I was given before. He put me on hold for a long time and came back with the rate that was 7 dollars more per month and he said "well its almost what you had before." Yeah, thanks.

Now fast forward to yesterday. It was after 10 p.m. When I tried to plug everything in and nothing worked. So I called Time Warner and she said "Oh I will turn up your service now" and when she did still nothing worked. She told me that there had been no service at our house since 2010 and its very possible the lines have been cut. And that I should really have had a service tech come out to do the installation. Of course I was livid because I wanted a service tech to come out but I had to cancel that appointment.

So now, we have a service tech come out end the earliest date is this coming Thursday after I am going to be out of town. So the first possible time we can probably get everything up and running is Sunday when I get back. We are going to miss an entire week without our phone (VoIP) and television which we get online.

I would switch service to a new company but unfortunately Time Warner has the best service and speeds for this area.

I at least I am not paying for this week, so that is good. I wish I could get more credits but I don't think I can.

1 comment:

Unknown said...

Back when they were just "Warner Cable" our service would go out for days. I would call up to voice displeasure and would be told every time that I was free to disconnect at any time.

In late 1999, my phone company announced it was installing coax for tv and internet services. I asked to have them install as soon as it was available.

Once I was on the new service, I called Warner to say I was taking them up on their offer. The rep sounded excited and asked which one. I said the one about disconnecting at any time. I said that my new provider already moved me to their system so all they needed to do was stop billing me.